Dental offices tend to use the same design elements and structuring in their organization, because they’ve proven a classic presentation that patients feel familiar with. However, making some special efforts here and there can make your offices stand out! Here are a few ways you can do so.
Make Your Patients Feel Like Family
Familiarity with a setting is great, but familiarity with the people in that setting is even more motivating and rewarding to patients. Invite your patients to be a “part” of your group by encouraging warm and friendly conversation between your employees and them. Casual interaction and positive employees will help set patients at ease from the waiting room to the dental chairs, and all the way to the exit. You could even offer friendly and casual “competition” or rewards programs for positive dental checkups, or ask for patient input on activities, offers, and more that would make their experience with your office more welcoming and valuable to them.
Transparency is key for a successful, long-term relationship with your patients. Hidden fees and surprise expenses will make your clients feel tricked and taken advantage of—instead, you want their care to be your number one priority. Be upfront with the costs of care and treatments and procedures. Do your best to provide them with the highest quality care for the fairest price. If you are required to raise costs or you expect a patient’s care to require higher costs, explain why. Explanations of processes will help your customers feel confident in their understanding of their care. This extends to the treatments themselves: describing the issues and walking them through the procedure can ease their anxieties over the treatment.
Take Advantage of Special Offers
New technologies or treatments are being innovated all the time. Take advantage of offers to increase the quality of your care in any way! Whether this means attending routine clinics to learn new skills, or exploring equipment upgrades, anything that ups the care your office can provide will make you an especially valuable resource to your community.
You can also find ways to earn more money for your clinic with income avenues like selling your dental scrap metal to scrap buyers like Crownbuyers. We’ll take the scraps you don’t need off your hands, and you’ll get money in return! With that extra income, some valuable upgrades, and patient-treatment that can’t be beat, your clinic will be set apart as the best your patients will find.